Collecting data on patient experience is not enough: they must be used to improve care

BMJ. 2014 Mar 26:348:g2225. doi: 10.1136/bmj.g2225.

Authors

Angela Coulter¹, Louise Locock, Sue Ziebland, Joe Calabrese

Affiliation

¹ Nuffield Department of Population Health, University of Oxford, Oxford, UK.

PMID: 24671966
DOI: 10.1136/bmj.g2225

No abstract available

MeSH terms

Communication
Data Collection
Health Care Surveys
Health Services Needs and Demand / statistics & numerical data
Humans
Patient Admission / standards
Patient Satisfaction / statistics & numerical data*
Quality Improvement* / organization & administration
State Medicine / organization & administration
United Kingdom