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AORN J. 2004 Jan;79(1):148-50, 153-8, 161-4: quiz 165-6, 169-70.

Assertiveness training to prevent verbal abuse in the OR.

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Urology Consultants, Ltd, St Louis, MO, USA.


THE HIGH INCIDENCE OF VERBAL ABUSE directed toward perioperative nurses by surgeons has been the subject of recent research studies. REPEATED INCIDENTS of verbal abuse in the OR contribute to increased incidence of errors, low morale, and high turnover among nursing staff members. ASSERTIVENESS TRAINING that focuses on conflict resolution and communication skills is an effective method of coping with verbal abuse. EACH MEMBER is a vital part of the perioperative team. Any disruption to the team, including verbal abuse, can compromise patient safety. Collaboration among team members is critical to ensure safe patient outcomes.

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