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Items: 4

1.

The patient satisfaction chasm: the gap between hospital management and frontline clinicians.

Rozenblum R, Lisby M, Hockey PM, Levtzion-Korach O, Salzberg CA, Efrati N, Lipsitz S, Bates DW.

BMJ Qual Saf. 2013 Mar;22(3):242-50. doi: 10.1136/bmjqs-2012-001045. Epub 2012 Nov 23.

PMID:
23178858
2.

Interventions for providers to promote a patient-centred approach in clinical consultations.

Dwamena F, Holmes-Rovner M, Gaulden CM, Jorgenson S, Sadigh G, Sikorskii A, Lewin S, Smith RC, Coffey J, Olomu A.

Cochrane Database Syst Rev. 2012 Dec 12;12:CD003267. doi: 10.1002/14651858.CD003267.pub2. Review.

PMID:
23235595
3.

Health management information system: a tool to gauge patient satisfaction and quality of care.

Shaikh BT, Rabbani F.

East Mediterr Health J. 2005 Jan-Mar;11(1-2):192-8. Review.

PMID:
16532688
4.

Patient satisfaction survey as a tool towards quality improvement.

Al-Abri R, Al-Balushi A.

Oman Med J. 2014 Jan;29(1):3-7. doi: 10.5001/omj.2014.02. Review.

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