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Items: 15

1.

Predicting patient complaints in hospital settings.

Kline TJ, Willness C, Ghali WA.

Qual Saf Health Care. 2008 Oct;17(5):346-50. doi: 10.1136/qshc.2007.024281.

PMID:
18842973
2.

Patient satisfaction: methodological issues and research findings.

Westbrook JI.

Aust Health Rev. 1993;16(1):75-88. Review.

PMID:
10127675
3.

[Evaluation of patient satisfaction in health facilities. Review of the literature].

Labarère J, François P.

Rev Epidemiol Sante Publique. 1999 Apr;47(2):175-84. Review. French.

PMID:
10367304
4.

Measuring patient safety climate: a review of surveys.

Colla JB, Bracken AC, Kinney LM, Weeks WB.

Qual Saf Health Care. 2005 Oct;14(5):364-6. Review.

5.

Complaint intensity and health care services.

Dolinsky AL.

J Health Care Mark. 1995 Summer;15(2):42-7. Review.

PMID:
10144666
6.

Challenges of measuring and linking patient outcomes to nursing interventions in acute care settings.

O'Connell BO, Warelow PJ.

Nurs Health Sci. 2001 Sep;3(3):113-7. Review.

PMID:
11882187
7.

How will we know patients are safer? An organization-wide approach to measuring and improving safety.

Pronovost P, Holzmueller CG, Needham DM, Sexton JB, Miller M, Berenholtz S, Wu AW, Perl TM, Davis R, Baker D, Winner L, Morlock L.

Crit Care Med. 2006 Jul;34(7):1988-95. Review.

PMID:
16715029
9.

How safe is my intensive care unit? Methods for monitoring and measurement.

Berenholtz SM, Pustavoitau A, Schwartz SJ, Pronovost PJ.

Curr Opin Crit Care. 2007 Dec;13(6):703-8. Review.

PMID:
17975394
10.

Review: how do hospital organizational structure and processes affect quality of care?: a critical review of research methods.

Hearld LR, Alexander JA, Fraser I, Jiang HJ.

Med Care Res Rev. 2008 Jun;65(3):259-99. Epub 2007 Dec 18. Review.

PMID:
18089769
11.

What factors influence suboptimal ward care in the acutely ill ward patient?

Massey D, Aitken LM, Wendy C.

Aust Crit Care. 2008 Aug;21(3):127-40. doi: 10.1016/j.aucc.2008.05.051. Epub 2008 Jul 16. Review.

PMID:
18635374
12.

Patient complaints in healthcare systems: a systematic review and coding taxonomy.

Reader TW, Gillespie A, Roberts J.

BMJ Qual Saf. 2014 Aug;23(8):678-89. doi: 10.1136/bmjqs-2013-002437. Epub 2014 May 29. Review.

13.

Multilevel analysis in health services research: a tutorial.

Hofoss D, Veenstra M, Krogstad U.

Ann Ist Super Sanita. 2003;39(2):213-22. Review.

14.

Regulating healthcare complaints: a literature review.

Beaupert F, Carney T, Chiarella M, Satchell C, Walton M, Bennett B, Kelly P.

Int J Health Care Qual Assur. 2014;27(6):505-18. Review.

PMID:
25115053
15.

Quality control on endoscopic maintenance and repair services: safety considerations for the patient.

Rey JF.

Dig Dis. 2008;26(1):7-10. doi: 10.1159/000109378. Epub 2008 Feb 15. Review.

PMID:
18600008

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