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Items: 6

1.

Do unmet expectations for specific tests, referrals, and new medications reduce patients' satisfaction?

Peck BM, Ubel PA, Roter DL, Goold SD, Asch DA, Jeffreys AS, Grambow SC, Tulsky JA.

J Gen Intern Med. 2004 Nov;19(11):1080-7.

2.

Visit-specific expectations and patient-centered outcomes: a literature review.

Rao JK, Weinberger M, Kroenke K.

Arch Fam Med. 2000 Nov-Dec;9(10):1148-55. Review.

PMID:
11115222
3.

The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.

Bowling A, Rowe G, Lambert N, Waddington M, Mahtani KR, Kenten C, Howe A, Francis SA.

Health Technol Assess. 2012 Jul;16(30):i-xii, 1-509. doi: 10.3310/hta16300. Review.

4.

Met or matched expectations: what accounts for a successful back pain consultation in primary care?

Georgy EE, Carr EC, Breen AC.

Health Expect. 2013 Jun;16(2):143-54. doi: 10.1111/j.1369-7625.2011.00706.x. Epub 2011 Jun 17. Review.

5.

Patient satisfaction in musculoskeletal medicine.

Smith MJ, Choma TJ.

Curr Rev Musculoskelet Med. 2017 Mar 20. doi: 10.1007/s12178-017-9403-x. [Epub ahead of print] Review.

PMID:
28321806
6.

Expectations as determinants of patient satisfaction: concepts, theory and evidence.

Thompson AG, Suñol R.

Int J Qual Health Care. 1995 Jun;7(2):127-41. Review.

PMID:
7655809

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