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Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Dexter EN, Fields S, Rdesinski RE, Sachdeva B, Yamashita D, Marino M.

J Am Board Fam Med. 2016 Sep-Oct;29(5):613-9. doi: 10.3122/jabfm.2016.05.150371.


Electronic patient-provider communication: will it offset office visits and telephone consultations in primary care?

Bergmo TS, Kummervold PE, Gammon D, Dahl LB.

Int J Med Inform. 2005 Sep;74(9):705-10.


Patients' preferences for biopsy result notification in an era of electronic messaging methods.

Choudhry A, Hong J, Chong K, Jiang B, Hartman R, Chu E, Nelson K, Wei ML, Nguyen T.

JAMA Dermatol. 2015 May;151(5):513-21. doi: 10.1001/jamadermatol.2014.5634.


Access, interest, and attitudes toward electronic communication for health care among patients in the medical safety net.

Schickedanz A, Huang D, Lopez A, Cheung E, Lyles CR, Bodenheimer T, Sarkar U.

J Gen Intern Med. 2013 Jul;28(7):914-20. doi: 10.1007/s11606-012-2329-5. Epub 2013 Feb 20.


Impact of patient portal secure messages and electronic visits on adult primary care office visits.

North F, Crane SJ, Chaudhry R, Ebbert JO, Ytterberg K, Tulledge-Scheitel SM, Stroebel RJ.

Telemed J E Health. 2014 Mar;20(3):192-8. doi: 10.1089/tmj.2013.0097. Epub 2013 Dec 18.


Is Provider Secure Messaging Associated With Patient Messaging Behavior? Evidence From the US Army.

Wolcott V, Agarwal R, Nelson DA.

J Med Internet Res. 2017 Apr 6;19(4):e103. doi: 10.2196/jmir.6804.


Growth of Secure Messaging Through a Patient Portal as a Form of Outpatient Interaction across Clinical Specialties.

Cronin RM, Davis SE, Shenson JA, Chen Q, Rosenbloom ST, Jackson GP.

Appl Clin Inform. 2015 Apr 29;6(2):288-304. doi: 10.4338/ACI-2014-12-RA-0117. eCollection 2015.


Rapid growth in surgeons' use of secure messaging in a patient portal.

Shenson JA, Cronin RM, Davis SE, Chen Q, Jackson GP.

Surg Endosc. 2016 Apr;30(4):1432-40. doi: 10.1007/s00464-015-4347-y. Epub 2015 Jun 27.


Re: Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Bittner H.

J Am Board Fam Med. 2017 Jan 2;30(1):109. doi: 10.3122/jabfm.2017.01.160324. No abstract available.


Response: Re: Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Fields S, Heintzman J, Rdesinski RE, Yamashita D, Marino M.

J Am Board Fam Med. 2017 Jan 2;30(1):109-110. doi: 10.3122/jabfm.2017.01.160374. No abstract available.


Changes in office visit use associated with electronic messaging and telephone encounters among patients with diabetes in the PCMH.

Liss DT, Reid RJ, Grembowski D, Rutter CM, Ross TR, Fishman PA.

Ann Fam Med. 2014 Jul;12(4):338-43. doi: 10.1370/afm.1642.


Patient-centered communication in digital medical encounters.

Alpert JM, Dyer KE, Lafata JE.

Patient Educ Couns. 2017 Oct;100(10):1852-1858. doi: 10.1016/j.pec.2017.04.019. Epub 2017 May 2.


An Internet-based patient-provider communication system: randomized controlled trial.

Lin CT, Wittevrongel L, Moore L, Beaty BL, Ross SE.

J Med Internet Res. 2005 Aug 5;7(4):e47.


Patient Centeredness in Electronic Communication: Evaluation of Patient-to-Health Care Team Secure Messaging.

Hogan TP, Luger TM, Volkman JE, Rocheleau M, Mueller N, Barker AM, Nazi KM, Houston TK, Bokhour BG.

J Med Internet Res. 2018 Mar 8;20(3):e82. doi: 10.2196/jmir.8801.


Web messaging: a new tool for patient-physician communication.

Liederman EM, Morefield CS.

J Am Med Inform Assoc. 2003 May-Jun;10(3):260-70. Epub 2003 Jan 28.


Improving Rates of Influenza Vaccination Through Electronic Health Record Portal Messages, Interactive Voice Recognition Calls and Patient-Enabled Electronic Health Record Updates: Protocol for a Randomized Controlled Trial.

Cutrona SL, Sreedhara M, Goff SL, Fisher LD, Preusse P, Jackson M, Sundaresan D, Garber LD, Mazor KM.

JMIR Res Protoc. 2016 May 6;5(2):e56. doi: 10.2196/resprot.5478.


The Rules of Engagement: Perspectives on Secure Messaging From Experienced Ambulatory Patient Portal Users.

Sieck CJ, Hefner JL, Schnierle J, Florian H, Agarwal A, Rundell K, McAlearney AS.

JMIR Med Inform. 2017 Jul 4;5(3):e13. doi: 10.2196/medinform.7516.


Characteristics of electronic patient-provider messaging system utilisation in an urban health care organisation.

Mikles SP, Mielenz TJ.

J Innov Health Inform. 2014 Dec 18;22(1):214-21. doi: 10.14236/jhi.v22i1.75.


Patient experiences and attitudes about access to a patient electronic health care record and linked web messaging.

Hassol A, Walker JM, Kidder D, Rokita K, Young D, Pierdon S, Deitz D, Kuck S, Ortiz E.

J Am Med Inform Assoc. 2004 Nov-Dec;11(6):505-13. Epub 2004 Aug 6.

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