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Items: 1 to 20 of 106

1.

Health care's service fanatics.

Merlino JI, Raman A.

Harv Bus Rev. 2013 May;91(5):108-16, 150.

PMID:
23898737
2.

Meeting patients' needs: quality care in a changing environment.

Rogut L, Hudson A.

Pap Ser United Hosp Fund N Y. 1995 Nov:1-33.

PMID:
10164376
3.

Customer satisfaction in the emergency department.

Worthington K.

Emerg Med Clin North Am. 2004 Feb;22(1):87-102. Review.

PMID:
15062498
4.

Putting the needs of the patient first: Mayo Clinic's core value, institutional culture, and professionalism covenant.

Viggiano TR, Pawlina W, Lindor KD, Olsen KD, Cortese DA.

Acad Med. 2007 Nov;82(11):1089-93.

PMID:
17971697
5.

Beyond the clinic: redefining hospital ambulatory care.

Rogut L.

Pap Ser United Hosp Fund N Y. 1997 Jul:1-62.

PMID:
10351749
6.

Interventions to nurture excellence in the nursing home culture.

Deutschman M.

J Gerontol Nurs. 2001 Aug;27(8):37-43.

PMID:
11817436
7.

[Patient-centered medicine for tuberculosis medical services].

Fujita A, Narita T.

Kekkaku. 2012 Dec;87(12):795-808. Japanese.

PMID:
23350521
8.

Blazing the trail to a service-driven culture.

Pollison R.

Clin Leadersh Manag Rev. 2002 Sep-Oct;16(5):277-80.

PMID:
12298434
9.

Le Bistro serves up cultural change.

Leggitt MS, Potrepka VN, Kukolja TJ.

Nurs Adm Q. 2003 Oct-Dec;27(4):318-23.

PMID:
14649023
10.

Employee retention: a customer service approach.

Gerson RF.

Radiol Manage. 2002 May-Jun;24(3):16-23.

PMID:
12080928
11.

The rise and fall of one unit's patient satisfaction scores.

Kushell E, Bowers N, Gillespie TL.

J Healthc Qual. 2007 Sep-Oct;29(5):4-10.

PMID:
17892076
12.

Six Sigma: not for the faint of heart.

Benedetto AR.

Radiol Manage. 2003 Mar-Apr;25(2):40-53.

PMID:
12800564
14.

A system for customer feedback: the InterVention (IV) Line.

Wood KE, Barker JR, Stump JW.

J Healthc Qual. 2001 Nov-Dec;23(6):4-8; quiz 8-9, 56.

PMID:
23413471
15.

Creating the "spirit of service".

Athans JM, Humphrey M, Albanese D, Carmer S, Clough L, DeGeorge V, Hofmann CB, O'Connor C, Olms D, Reitz S.

Hosp Top. 1992 Spring;70(2):38-41.

PMID:
10119178
16.

Empowering health care improvement: an operational model.

Dveirin GF, Adams KL.

Jt Comm J Qual Improv. 1993 Jul;19(7):222-32.

PMID:
8401808
17.

Polish it, weigh it. Improving and measuring patient satisfaction.

Peters JA.

MGMA Connex. 2004 Apr;4(4):50-3, 1.

PMID:
15104023
18.

Piling up the points. An operations exec tells how her hospital's ES department improved its satisfaction scores.

Carillo D.

Health Facil Manage. 2006 Jul;19(7):53-6. No abstract available.

PMID:
16898409
19.

Improving customer service. It's not just what's in the box.

Redling R.

MGMA Connex. 2003 Aug;3(7):36-41, 1.

PMID:
12959055
20.

Service means business. Low rates once ensured lots of patients. Not anymore.

Hudson T.

Hosp Health Netw. 1998 Mar 5;72(5):30-2.

PMID:
9520802
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