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Items: 1 to 20 of 98

1.

[2011 Shanghai customer satisfaction report of DSA/X-ray equipment's after-service].

Li B, Qian J, Cao S, Zheng Y, Xu Z, Wang L.

Zhongguo Yi Liao Qi Xie Za Zhi. 2012 Nov;36(6):451-2, 458. Chinese.

PMID:
23461127
2.

[2011 after-service customer satisfaction survey of monitoring devices in Shanghai area].

Wang L, Li B, Qian J, Cao S, He D, Zheng Y.

Zhongguo Yi Liao Qi Xie Za Zhi. 2013 Jan;37(1):66-7. Chinese.

PMID:
23668048
3.

[2008 Shanghai Customer Satisfaction Survey report of after-sales service for medical imaging equipments].

Li B, Wang LJ, Zhang LF, Qian JG, Zheng JG, Zhu GJ, He DH, Xu ZT.

Zhongguo Yi Liao Qi Xie Za Zhi. 2009 Jul;33(4):297-300. Chinese.

PMID:
19938532
4.

Setting new standards for customer advocacy.

McDonald L.

J Bus Strategy. 1993 Jan-Feb;14(1):11-5.

PMID:
10123419
5.

[The digital information platform after-sale service of medical equipment].

Cao S, Li B.

Zhongguo Yi Liao Qi Xie Za Zhi. 2015 Jan;39(1):74-6. Chinese.

PMID:
26027303
6.
7.

[Practice and exploration of medical equipment's preventive maintenance based on risk analysis].

Chen M, Yu S, Bao J, Zhang W, Zhou N, Xia G.

Zhongguo Yi Liao Qi Xie Za Zhi. 2014 Mar;38(2):149-51. Chinese.

PMID:
24941785
8.

A compass for customer needs.

Hines JD, Murray M.

Hosp Mater Manage Q. 1998 Feb;19(3):50-5.

PMID:
10176287
9.

[Effects of the medical products legislation on roentgen services].

Ewen K, Huhn W, Reichow H.

Aktuelle Radiol. 1995 Sep;5(5):331-4. German.

PMID:
7495900
10.

Service quality and corporate social responsibility, influence on post-purchase intentions of sheltered employment institutions.

Chen CC, Lin SY, Cheng CH, Tsai CC.

Res Dev Disabil. 2012 Nov-Dec;33(6):1832-40. doi: 10.1016/j.ridd.2012.05.006. Epub 2012 Jun 13.

PMID:
22699256
11.
12.

Vendor questionnaire to evaluate product quality, service, and support.

Kafer ER, Pendergrass H.

Med Instrum. 1983 Mar-Apr;17(2):179-80.

PMID:
6855654
13.

How to get the customer service your practice deserves.

Cavallo N.

J Med Pract Manage. 2009 Sep-Oct;25(2):80-3.

PMID:
19911538
14.

[A cross-level analysis of the links between service quality and disconfirmation of expectations and customer satisfaction].

Sánchez-Hernández RM, Martínez-Tur V, González-Morales MG, Ramos J, Peiró JM.

Psicothema. 2009 Aug;21(3):421-6. Spanish.

PMID:
19622323
16.

Hazard report. Switch failure may lead to patient injury from Siemens 3D-TOP x-ray tube.

[No authors listed]

Health Devices. 2007 Mar;36(3):96-7. No abstract available.

PMID:
17500265
17.

Customer-focused service management: driving change up the hierarchy and outward.

Schonberger RJ.

Hosp Mater Manage Q. 1998 Feb;19(3):35-41.

PMID:
10176285
18.

Service agreements: an integral tool for ensuring customer satisfaction.

Iacobelli LP, Lawrence WP.

J Healthc Mater Manage. 1991 Oct;9(9):26-30, 32-4.

PMID:
10114071
19.

Web evaluation at the US National Institutes of Health: use of the American Customer Satisfaction Index online customer survey.

Wood FB, Siegel ER, Feldman S, Love CB, Rodrigues D, Malamud M, Lagana M, Crafts J.

J Med Internet Res. 2008 Feb 15;10(1):e4. doi: 10.2196/jmir.944.

20.

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

Susskind AM, Kacmar KM, Borchgrevink CP.

J Appl Psychol. 2003 Feb;88(1):179-87.

PMID:
12675405

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