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Items: 1 to 20 of 129

1.

Analysis & commentary. Measuring patient experience as a strategy for improving primary care.

Browne K, Roseman D, Shaller D, Edgman-Levitan S.

Health Aff (Millwood). 2010 May;29(5):921-5. doi: 10.1377/hlthaff.2010.0238.

2.

Quality improvement in primary care and the importance of patient perceptions.

Drain M.

J Ambul Care Manage. 2001 Apr;24(2):30-46.

PMID:
11307575
3.

Made in the USA: the import of American Consumer Assessment of Health Plan Surveys (CAHPS) into the Dutch social insurance system.

Delnoij DM, ten Asbroek G, Arah OA, de Koning JS, Stam P, Poll A, Vriens B, Schmidt P, Klazinga NS.

Eur J Public Health. 2006 Dec;16(6):652-9. Epub 2006 Mar 8.

PMID:
16524940
4.

Charting patient satisfaction.

Bell R, Krivich MJ, Boyd MS.

Mark Health Serv. 1997 Summer;17(2):22-9.

PMID:
10170284
5.

Problem-oriented reporting of CAHPS consumer evaluations of health care.

Elliott MN, Beckett MK, Kanouse DE, Hambarsoomians K, Bernard S.

Med Care Res Rev. 2007 Oct;64(5):600-14. Epub 2007 Aug 23.

PMID:
17717379
6.

Consumer response to patient experience measures in complex information environments.

Schlesinger M, Kanouse DE, Rybowski L, Martino SC, Shaller D.

Med Care. 2012 Nov;50 Suppl:S56-64. doi: 10.1097/MLR.0b013e31826c84e1.

PMID:
23064278
7.

Can additional patient experience items improve the reliability of and add new domains to the CAHPS hospital survey?

Rothman AA, Park H, Hays RD, Edwards C, Dudley RA.

Health Serv Res. 2008 Dec;43(6):2201-22. doi: 10.1111/j.1475-6773.2008.00867.x. Epub 2008 Jun 3. Erratum in: Health Serv Res. 2008 Dec;43(6):2253.

8.
9.

Epilogue: Early lessons from CAHPS Demonstrations and Evaluations. Consumer Assessment of Health Plans Study.

Carman KL, Short PF, Farley DO, Schnaier JA, Elliott DB, Gallagher PM.

Med Care. 1999 Mar;37(3 Suppl):MS97-105.

PMID:
10098564
10.

Measuring patient satisfaction for quality improvement.

Harris LE, Swindle RW, Mungai SM, Weinberger M, Tierney WM.

Med Care. 1999 Dec;37(12):1207-13.

PMID:
10599602
11.

Identifying priority actions for improving patient satisfaction with outpatient cancer care.

Gesell SB, Gregory N.

J Nurs Care Qual. 2004 Jul-Sep;19(3):226-33.

PMID:
15326992
12.

Measures of quality, costs and equity in primary health care instruments developed to analyse and compare primary care in 35 countries.

Schäfer WL, Boerma WG, Kringos DS, De Ryck E, Greß S, Heinemann S, Murante AM, Rotar-Pavlic D, Schellevis FG, Seghieri C, Van den Berg MJ, Westert GP, Willems S, Groenewegen PP.

Qual Prim Care. 2013;21(2):67-79. Erratum in: Qual Prim Care. 2013;21(3):205.

PMID:
23735688
13.

The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.

Bowling A, Rowe G, Lambert N, Waddington M, Mahtani KR, Kenten C, Howe A, Francis SA.

Health Technol Assess. 2012 Jul;16(30):i-xii, 1-509. doi: 10.3310/hta16300. Review.

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16.

Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Consumer Assessment of Health Plans Study.

McGee J, Kanouse DE, Sofaer S, Hargraves JL, Hoy E, Kleimann S.

Med Care. 1999 Mar;37(3 Suppl):MS32-40.

PMID:
10098557
17.

Managing primary care using patient satisfaction measures.

Otani K, Kurz RS, Harris LE.

J Healthc Manag. 2005 Sep-Oct;50(5):311-24; discussion 324-5.

PMID:
16268410
18.

Exploring relationships between patient safety culture and patients' assessments of hospital care.

Sorra J, Khanna K, Dyer N, Mardon R, Famolaro T.

J Patient Saf. 2012 Sep;8(3):131-9. doi: 10.1097/PTS.0b013e318258ca46.

PMID:
22785344
19.

Discriminant analysis: a technique for adding value to patient satisfaction surveys.

Dansky KH, Brannon D.

Hosp Health Serv Adm. 1996 Winter;41(4):503-13.

PMID:
10162398
20.

Costs associated with data collection and reporting for diabetes quality improvement in primary care practices: a report from SNOCAP-USA.

West DR, Radcliff TA, Brown T, Cote MJ, Smith PC, Dickinson WP.

J Am Board Fam Med. 2012 May-Jun;25(3):275-82. doi: 10.3122/jabfm.2012.03.110049.

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