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Items: 1 to 20 of 125


Streamline triage and manage user expectations: lessons from a qualitative study of GP out-of-hours services.

Egbunike JN, Shaw C, Porter A, Button LA, Kinnersley P, Hood K, Bowden S, Bale S, Snooks H, Edwards A.

Br J Gen Pract. 2010 Mar;60(572):e83-97. doi: 10.3399/bjgp10X483490.


Delays in response and triage times reduce patient satisfaction and enablement after using out-of-hours services.

Kelly M, Egbunike JN, Kinnersley P, Hood K, Owen-Jones E, Button LA, Shaw C, Porter A, Snooks H, Bowden S, Edwards A.

Fam Pract. 2010 Dec;27(6):652-63. doi: 10.1093/fampra/cmq057. Epub 2010 Jul 29.


Understanding patient experience of out-of-hours general practitioner services in South Wales: a qualitative study.

Egbunike JN, Shaw C, Bale S, Elwyn G, Edwards A.

Emerg Med J. 2008 Oct;25(10):649-54. doi: 10.1136/emj.2007.052001.


Exploring users' experiences of accessing out-of-hours primary medical care services.

Richards SH, Pound P, Dickens A, Greco M, Campbell JL.

Qual Saf Health Care. 2007 Dec;16(6):469-77.


Users' reports and evaluations of out-of-hours health care and the UK national quality requirements: a cross sectional study.

Campbell J, Roland M, Richards S, Dickens A, Greco M, Bower P.

Br J Gen Pract. 2009 Jan;59(558):e8-15. doi: 10.3399/bjgp09X394815.


Exploring patients' self-reported experiences of out-of-hours primary care and their suggestions for improvement: a qualitative study.

Poole R, Gamper A, Porter A, Egbunike J, Edwards A.

Fam Pract. 2011 Apr;28(2):210-9. doi: 10.1093/fampra/cmq090. Epub 2010 Nov 8.


Out-of-hours palliative care: a qualitative study of cancer patients, carers and professionals.

Worth A, Boyd K, Kendall M, Heaney D, Macleod U, Cormie P, Hockley J, Murray S.

Br J Gen Pract. 2006 Jan;56(522):6-13.


An evaluation of a GP out-of-hours service: meeting patient expectations of care.

Thompson K, Parahoo K, Farrell B.

J Eval Clin Pract. 2004 Aug;10(3):467-74.


Capturing users' experience of UK out-of-hours primary medical care: piloting and psychometric properties of the Out-of-hours Patient Questionnaire.

Campbell JL, Dickens A, Richards SH, Pound P, Greco M, Bower P.

Qual Saf Health Care. 2007 Dec;16(6):462-8.


Urban legend versus rural reality: patients' experience of attendance at accident and emergency departments in west Wales.

Palmer CD, Jones KH, Jones PA, Polacarz SV, Evans GW.

Emerg Med J. 2005 Mar;22(3):165-70.


Patient satisfaction with out-of-hours GP cooperatives: a longitudinal study.

Smits M, Huibers L, Oude Bos A, Giesen P.

Scand J Prim Health Care. 2012 Dec;30(4):206-13. doi: 10.3109/02813432.2012.735553. Epub 2012 Oct 31.


Does distance matter? Geographical variation in GP out-of-hours service use: an observational study.

Turnbull J, Martin D, Lattimer V, Pope C, Culliford D.

Br J Gen Pract. 2008 Jul;58(552):471-7. doi: 10.3399/bjgp08X319431.


Acceptability of NHS 111 the telephone service for urgent health care: cross sectional postal survey of users' views.

O'Cathain A, Knowles E, Turner J, Nicholl J.

Fam Pract. 2014 Apr;31(2):193-200. doi: 10.1093/fampra/cmt078. Epub 2013 Dec 12.


The clinical effectiveness and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial).

Campbell JL, Fletcher E, Britten N, Green C, Holt T, Lattimer V, Richards DA, Richards SH, Salisbury C, Taylor RS, Calitri R, Bowyer V, Chaplin K, Kandiyali R, Murdoch J, Price L, Roscoe J, Varley A, Warren FC.

Health Technol Assess. 2015 Feb;19(13):1-212, vii-viii. doi: 10.3310/hta19130.


Safety of telephone triage in general practitioner cooperatives: do triage nurses correctly estimate urgency?

Giesen P, Ferwerda R, Tijssen R, Mokkink H, Drijver R, van den Bosch W, Grol R.

Qual Saf Health Care. 2007 Jun;16(3):181-4.


Characteristics of service users and provider organisations associated with experience of out of hours general practitioner care in England: population based cross sectional postal questionnaire survey.

Warren FC, Abel G, Lyratzopoulos G, Elliott MN, Richards S, Barry HE, Roland M, Campbell JL.

BMJ. 2015 Apr 29;350:h2040. doi: 10.1136/bmj.h2040.


Service users' and caregivers' perspectives on continuity of care in out-of-hours primary care.

Gallagher N, MacFarlane A, Murphy AW, Freeman GK, Glynn LG, Bradley CP.

Qual Health Res. 2013 Mar;23(3):407-21. doi: 10.1177/1049732312470521. Epub 2012 Dec 20.


Service users' views of moving on from early intervention services for psychosis: a longitudinal qualitative study in primary care.

Lester H, Khan N, Jones P, Marshall M, Fowler D, Amos T, Birchwood M.

Br J Gen Pract. 2012 Mar;62(596):e183-90. doi: 10.3399/bjgp12X630070.


The Macarthur GP After-hours Service: a model of after-hours care for Australia.

Comino EJ, Zwar NA, Hermiz O.

Aust Health Rev. 2007 May;31(2):223-30.


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