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Items: 3

1.

Quality of communication during telephone triage at Dutch out-of-hours centres.

Derkx HP, Rethans JJ, Maiburg BH, Winkens RA, Muijtjens AM, van Rooij HG, Knottnerus JA.

Patient Educ Couns. 2009 Feb;74(2):174-8. doi: 10.1016/j.pec.2008.08.002. Epub 2008 Oct 8.

PMID:
18845413
2.

Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.

Derkx HP, Rethans JJ, Muijtjens AM, Maiburg BH, Winkens R, van Rooij HG, Knottnerus JA.

BMJ. 2008 Sep 12;337:a1264. doi: 10.1136/bmj.a1264.

3.

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