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Data Brief. 2018 Oct 23;21:956-961. doi: 10.1016/j.dib.2018.10.041. eCollection 2018 Dec.

Data on patient's satisfaction from an emergency department: Developing strategies with the Multicriteria Satisfaction Analysis.

Author information

1
Technical University of Crete School of Production Engineering and Management University Campus, Chania GR 73100, Greece.
2
Ionian University, Ioannou Theotoki 72 str., P.O. Box: 663, Corfu GR 49100, Greece.
3
Hellenic Open University, Parodos Aristotelous 18, Patra GR 26335, Greece.

Abstract

This article presents data that examine the patient׳s satisfaction from the services of an Emergency Department in Greece during the economic crisis. 490 questionnaires have been collected for the assessment of patient satisfaction by taking into account criteria like cleanliness, waiting room, access to the hospital, courtesy, friendliness and professional attitude of the emergency department staff, service processes and waiting times. In order to examine the satisfaction levels of the patients and moreover to design possible strategic actions we use the MUSA method.

KEYWORDS:

Decision making; Emergency department; MUSA (Multicriteria Satisfaction Analysis); Patient satisfaction

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