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ScientificWorldJournal. 2014 Feb 19;2014:591361. doi: 10.1155/2014/591361. eCollection 2014.

Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry.

Author information

1
Faculty of Management, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.
2
Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.
3
Faculty of Civil Engineering, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.

Abstract

This paper proposed seven existing and new performance indicators to measure the effectiveness of quality management system (QMS) maintenance and practices in construction industry. This research is carried out with a questionnaire based on QMS variables which are extracted from literature review and project performance indicators which are established from project management's theory. Data collected was analyzed using correlation and regression analysis. The findings indicate that client satisfaction and time variance have positive and significant relationship with QMS while other project performance indicators do not show significant results. Further studies can use the same project performance indicators to study the effectiveness of QMS in different sampling area to improve the generalizability of the findings.

PMID:
24701182
PMCID:
PMC3950655
DOI:
10.1155/2014/591361
[Indexed for MEDLINE]
Free PMC Article

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