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Int J Environ Res Public Health. 2019 Mar 29;16(7). pii: E1142. doi: 10.3390/ijerph16071142.

A Survey on Satisfaction of Type 2 Diabetes Patients with Different Demographic Variables to Medical Services.

Author information

1
Graduate School of Design, National Yunlin University of Science & Technology, Yunlin 64002, Taiwan. tujc@yuntech.edu.tw.
2
Graduate School of Design, National Yunlin University of Science & Technology, Yunlin 64002, Taiwan.. cacaca710@gmail.com.
3
Subdivision of Endocrinology and Metabolism, Department of Internal Medicine, National Taiwan University Hospital Yun-Lin Branch, Yunlin 64002, Taiwan. fj.nien@gmail.com.

Abstract

Taking Type 2 diabetes as the research object, and through questionnaire interviews, this study sought to determine the degree of satisfaction of patients with different attributes with medical services according to the distribution of demographic variables. Finally, the statistical results were taken as the reference basis for medical personnel to provide care to patients. Regarding the questionnaire survey, the questionnaire items were designed through face-to-face interviews aiming at their medical treatment process, thus, patients could truly reflect their feelings. This study used the SPSS statistical software (IBM, Armonk, New York, NY, USA) for analysis, and the results show that: (1) Patients of different genders had different degrees of satisfaction with medical services. (2) The difference in age, monthly disposable income, occupational category, and education level had no significant effect on service satisfaction. (3) The research subjects were all on the high side regarding their satisfaction with the service provided by medical facilities. This study is a pilot study, and it is hoped it will be used as a guideline for improving patient care quality in the future, thus, reducing the occurrence of diabetic complications through better medical care. The long-term goal is to continuously improve care and medical service quality, thus, reducing the waste of medical resources.

KEYWORDS:

demographic variable; diabetes mellitus type 2; satisfaction survey

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