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Nurs Stand. 1998 May 20-26;12(35):33-9.

Telephone triage--how good are the decisions? (Part 2).

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Centre for the Advancement of Clinical Practice, European Institute of Health and Medical Sciences, University of Surrey.


This is the second part of a review of the literature about telephone triage and explores the accuracy and reliability of telephone assessment and advice. The authors identify the need to formalise processes of telephone advice and assessment.

[Indexed for MEDLINE]

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