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Arch Pediatr Adolesc Med. 1995 Jun;149(6):693-5.

Patient appointment failures in pediatric resident continuity clinics.

Author information

1
Department of Pediatrics, Emory University School of Medicine, Atlanta, Ga, USA.

Abstract

OBJECTIVES:

To determine appointment failure rates in pediatric resident continuity clinics nationally, and to identify characteristics of clinics with respect to factors that may affect appointment failure rates.

DESIGN:

A one-page questionnaire administered via facsimile machine to pediatric residencies' continuity clinic directors.

RESULTS:

Of 200 continuity clinic directors, 160 (80%) returned the survey. The mean no-show percentage was 30.9%, with a range of 3% to 80%. Among the factors studied, only mode of payment emerged as an independent predictor.

CONCLUSIONS:

Appointment failure is a substantial problem in pediatric resident continuity clinics, which needs attention if resident learning, patient care, and clinic efficiency are to be optimized.

[Indexed for MEDLINE]

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