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Syst Rev. 2019 Nov 1;8(1):256. doi: 10.1186/s13643-019-1160-z.

Satisfaction of Nigerian patients with health services: a protocol for a systematic review.

Author information

1
Department of Clinical Pharmacy and Pharmacy Management, University of Nigeria, Nsukka, Enugu State, Nigeria.
2
Research Group for Evidence-Based Public Health, Institute for Public Health and Nursing Research, Health Sciences, University of Bremen, Bremen, Germany. heise@leibniz-bips.de.
3
Leibniz Institute for Prevention Research and Epidemiology - BIPS, Bremen, Germany. heise@leibniz-bips.de.
4
Department of Clinical Pharmacy and Pharmacy Management, Nnamdi Azikiwe University, Awka, Anambra State, Nigeria.

Abstract

BACKGROUND:

Patient-based assessment of health services is becoming popular in measuring the standard of care. Both quantitative and qualitative methods are available. Patient satisfaction surveys are commonly used to record the experiences of patients in hospitals, whereas qualitative designs (e.g., interviews and focus group discussions) are used less frequently. To date, there has been no systematic review published devoted to patient satisfaction with health services in Nigeria. We aim to (1) systematically analyze relevant quantitative studies to pinpoint excellent procedures in measuring patient satisfaction with health services, (2) to investigate if a reference method (gold standard method) exists, and (3) to identify relevant topics which are recognized by patients as important for the delivery of a high-quality health service in Nigeria.

METHODS:

Searches of eight electronic journal databases, including MEDLINE, EMBASE, CINAHL, PsycINFO, AJOL, CDSR, DARE, and HTA will be conducted to identify studies assessing patient satisfaction with health services in Nigeria. The searches will be supported by manual searches in reference lists of relevant primary studies and systematic reviews. The review will be limited to studies published since 2007. After a stepwise screening process by two reviewers, data from included studies will be extracted and reviewed. The COSMIN RoB checklist will be used to critically appraise included studies. We will carry out an extensive data synthesis to answer the review questions.

DISCUSSION:

The intended systematic review will provide information on how the satisfaction of patients with health services has earlier been described and assessed in Nigerian studies. It will establish if a gold standard method exists and synthesize information on topics which might be of special interest to patients. Review findings will enrich the debate on patient-centered care and overall performance of health quality standards in Nigeria.

SYSTEMATIC REVIEW REGISTRATION:

PROSPERO CRD42018108140.

KEYWORDS:

Health services; Nigeria; Patient satisfaction; Systematic review

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