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Stud Health Technol Inform. 2019 Aug 21;264:504-508. doi: 10.3233/SHTI190273.

Health Professionals' Experience with Patients Accessing Their Electronic Health Records: Results from an Online Survey.

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Norwegian Centre for E-health Research, University Hospital of North Norway, Tromsø, Norway.
Telemedicine and E-health Research Group, Arctic University of Norway.
Norut Northern Research Institute, Tromsø, Norway.
Helse Nord IKT HF, Tromsø, Norway.


The aim of this study was to investigate hospital professionals' experience and attitude with patients accessing their own electronic health records. The study was conducted one year after service establishment. Data was collected through an online survey. In total, 457 replies were received. The results revealed a quarter of the administrative staff received feedback from patients or relatives regarding mistakes or missing information in their EHR. In addition, 67.5% of health professionals expected more patients to have basic knowledge of their health status in the future, and 21.4% found patients already gained better knowledge about diagnosis, treatment, or follow-up. The results also revealed some challenges with the service, especially for health professionals working in psychiatry, with some scepticism on whether the service is suitable for the sickest and most vulnerable patients.


Electronic Health Records; Patient Access to Records; Telemedicine

[Indexed for MEDLINE]

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