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Am J Hosp Palliat Care. 2019 Sep;36(9):789-794. doi: 10.1177/1049909119846843. Epub 2019 May 7.

Telemedicine Video Visits for patients receiving palliative care: A qualitative study.

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1 Department of Population Health, NYU Langone Health, New York, NY, USA.
2 Perlmutter Cancer Center, NYU Langone Health, New York, NY, USA.
3 Department of Medicine, NYU Langone Health, New York, NY, USA.


In this needs assessment, gathered patient perceptions on how telemedicine video visits might influence their care. Patients in this study (n = 13) were all diagnosed with end-stage cancer and were receiving palliative care at an urban academic medical center. Interview themes addressed: 1. impact on patient's health management, 2. user experience, 3. technical issues and 4. cost and time. Ultimately, despite concerns over truncated physical exams and prescription limits, the majority of patients favored having the opportunity for telemedicine video visits, felt that the doctor-patient relationship would not suffer, had confidence in their or their surrogate's technical abilities to navigate the video visit, had privacy concerns on par with other technologies, had few cost concerns, and believed a video alternative to an in-person visit might increase access, save time as well as increase comfort and safety by avoiding a trip to the office. These results suggest potential for acceptance of video-based telemedicine by an urban population of oncology patients receiving palliative care.


end-of-life care; oncology; palliative care; supportive care; telehealth; telemedicine; video visit; virtual health


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