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J Headache Pain. 2019 Mar 4;20(1):24. doi: 10.1186/s10194-019-0970-7.

Headache service quality: the role of specialized headache centres within structured headache services, and suggested standards and criteria as centres of excellence.

Author information

1
Department of Neuromedicine and Movement Science, Norwegian University of Science and Technology, Edvard Griegs Gate, Trondheim, Norway. t.steiner@imperial.ac.uk.
2
Division of Brain Sciences, Imperial College London, London, UK. t.steiner@imperial.ac.uk.
3
Kiel Headache Centre, Kiel Neurological Pain and Headache Centre, Kiel, Germany.
4
Danish Headache Centre, Department of Neurology, University of Copenhagen, Rigshospitalet-Glostrup Hospital, Glostrup, Denmark.
5
Headache Medical Centre, Ordensklinikum Linz Barmherzige Schwestern, Linz, Austria.
6
Department of Neurology, Ghent University Hospital, Ghent, Belgium.
7
Department of Neuromedicine and Movement Science, Norwegian University of Science and Technology, Edvard Griegs Gate, Trondheim, Norway.
8
Headache Clinic, Neurology Clinic, Tartu University Clinics, Tartu, Estonia.
9
Neurology Department A, Aeginition Hospital, National & Kapodistrian University of Athens, Athens, Greece.
10
Hospital da Luz Headache Center, Lisbon, Portugal.
11
Evangelical Hospital Unna, Unna, Germany.
12
Department of Neurology, University of Duisburg-Essen, Essen, Germany.
13
EVEX Medical Corporation, Tbilisi, Georgia.
14
IM Sechenov First Moscow State Medical University (Sechenov University), Moscow, Russian Federation.

Abstract

In joint initiatives, the European Headache Federation and Lifting The Burden have described a model of structured headache services (with their basis in primary care), defined service quality in this context, and developed practical methods for its evaluation.Here, in a continuation of the service quality evaluation programme, we set out ten suggested role- and performance-defining standards for specialized headache centres operating as an integral component of these services. Verifiable criteria for evaluation accompany each standard. The purposes are five-fold: (i) to inspire and promote, or stimulate the establishment of, specialized headache centres as centres of excellence; (ii) to define the role of such centres within optimally structured and organized national headache services; (iii) to set out criteria by which such centres may be recognized as exemplary in their fulfilment of this role; (iv) to provide the basis for, and to initiate and motivate, collaboration and networking between such centres both nationally and internationally; (v) ultimately to improve the delivery and quality of health care for headache.

KEYWORDS:

European Headache Federation; Global Campaign against Headache; Headache; Health care; Health service organization; Service quality; Specialized headache centres; Standards; Structured headache services

PMID:
30832585
DOI:
10.1186/s10194-019-0970-7
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