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J Cataract Refract Surg. 2019 Apr;45(4):437-442. doi: 10.1016/j.jcrs.2018.11.031. Epub 2019 Feb 27.

Characteristics of cataract surgery patients influencing patient satisfaction scores.

Author information

1
Byers Eye Institute, Stanford University School of Medicine, Palo Alto, California, USA; Department of Ophthalmology, University of California San Francisco, California, USA.
2
Department of Epidemiology, Stanford University, Stanford, California, USA.
3
Byers Eye Institute, Stanford University School of Medicine, Palo Alto, California, USA.
4
Byers Eye Institute, Stanford University School of Medicine, Palo Alto, California, USA. Electronic address: viroptic@gmail.com.

Abstract

PURPOSE:

To determine factors that influence patient satisfaction scores in individuals who have recently had cataract surgery.

SETTING:

Byers Eye Institute, Palo Alto, California, USA.

DESIGN:

Prospective case series.

METHODS:

Selected questions from the Press Ganey survey and the National Eye Institute Visual Function Questionnaire-25 were administered to each patient immediately after completion of a clinic visit. The correlation between patient-specific variables and the answer to the survey question "likelihood of recommending our practice to others," a surrogate for overall patient satisfaction, was assessed using the Student t test. A logistical regression model was used to adjust for potentially confounding variables.

RESULTS:

One hundred forty-three patients were recruited from 4 providers; 57 (39.8%) were men, and the mean age was 70.0 years ± 11.6 (SD). The main outcome was the proportion of scores less than 5, or "very good," for the likelihood of recommending the practice to others. There was a statistically significant association between a non-5 patient satisfaction score and self-reported ethnicity of Asian or Pacific Islander compared with other ethnicities (odds ratio [OR], 2.3; 95% confidence interval [CI], 1.0-5.1; P = .049); other possible correlates were not statistically significant. The relationship persisted after adjustment for potential confounding variables (OR, 2.6; 95% CI, 1.1-6.3; P = .027).

CONCLUSION:

In postoperative cataract patients, Asian or Pacific Islander ethnicity, a factor out of the control of the provider and clinic staff, was associated with a lower overall Press Ganey patient satisfaction score compared with patients of all other ethnicities.

PMID:
30824352
DOI:
10.1016/j.jcrs.2018.11.031

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