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United European Gastroenterol J. 2019 Feb;7(1):21-44. doi: 10.1177/2050640618810242. Epub 2018 Nov 4.

Performance measures for endoscopy services: A European Society of Gastrointestinal Endoscopy (ESGE) quality improvement initiative.

Author information

1
Department of Gastroenterology, Gloucestershire Hospitals NHS Foundation Trust, Gloucestershire, UK.
2
University of Balamand Faculty of Medicine, St. George Hospital University Medical Center, Beirut, Lebanon.
3
Department of Transplantation, Oslo University Hospital and Institute of Clinical Medicine, University of Oslo, Norway.
4
Thamar University, Medical College, Dhamar; and Hadramout University, Medical College, Mukalla, Yemen.
5
Dept. of Gastroenterology Endoscopy, Academic Medical Centre Amsterdam, Amsterdam, The Netherlands.
6
Hepato-Gastroenterology department, CHU Saint-Pierre, Université libre de Bruxelles, Brussels, Belgium.
7
University Hospital Olomouc, and Faculty of Medicine, Palacky University, Olomouc, Czech Republic; and Faculty of Medicine, Charles University, Hradec Kralove, Czech Republic.
8
Department of Gastroenterology, Istanbul Bilim University Medical School, Istanbul, Turkey.
9
Unidad de Endoscopia Digestiva, Hospital Clinico Universitario Virgen de la Arrixaca, Murcia, Spain.
10
GI Endoscopy Unit, University Hospital Centre Zagreb, Zagreb, Croatia.
11
Department of Gastroenterology and Hepatology, Catharina Hospital, Eindhoven, The Netherlands.
12
Department of Gastroenterology, New Cross Hospital, Wolverhampton, UK.
13
CPO Piemonte, AOU Città della Salute e della Scienza, Turin, Italy.
14
Office of Research and Innovation, Royal College of Surgeons in Ireland, Coláiste Ríoga na Máinleá in Éirinn, Dublin, Ireland.
15
Clinical Effectiveness Research Group, University of Oslo and Oslo University Hospital, Oslo, Norway.
16
Servicio de Gastroenterologia, Instituto Portugues de Oncologia Francisco Gentil, Porto, Portugal.
17
Department of Medicine I, Josephs-Hospital Warendorf, Academic Teaching Hospital, University of Muenster, Warendorf, Germany.
18
Endoscopy Unit, Nuovo Regina Margherita Hospital, Rome, Italy.
19
Department of Gastroenterology, Hepatology and Oncology, Medical Center for Postgraduate Education and Department of Gastroenterological Oncology; and Department of Cancer Prevention, The Maria Sklodowska-Curie Memorial Cancer Center, and Institute of Oncology, Warsaw, Poland; and Department of Health Management and Health Economics, University of Oslo, Norway.
20
Northern Institute for Cancer Research, Newcastle University, Newcastle, UK.
21
Digestive Endoscopy and Gastroenterology Unit, Poliambulanza Foundation, Brescia; and Digestive Endoscopy Unit, Fondazione Policlinico Universitario Agostino Gemelli - IRCCS, Catholic University, Rome, Italy.
22
Department of Gastroenterology and Hepatology, University Hospital Leuven, Leuven, Belgium.
23
Department of Gastroenterology, University Hospital of North Tees, Stockton-on-Tees, Cleveland, UK.

Abstract

The European Society of Gastrointestinal Endoscopy (ESGE) and United European Gastroenterology present a list of key performance measures for endoscopy services. We recommend that these performance measures be adopted by all endoscopy services across Europe. The measures include those related to the leadership, organization, and delivery of the service, as well as those associated with the patient journey. Each measure includes a recommendation for a minimum and target standard for endoscopy services to achieve. We recommend that all stakeholders in endoscopy take note of these ESGE endoscopy services performance measures to accelerate their adoption and implementation. Stakeholders include patients and their advocacy groups; service leaders; staff, including endoscopists; professional societies; payers; and regulators.

KEYWORDS:

Endoscopy; leadership; patient experience; quality and safety; quality improvement

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