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Healthc Q. 2018 Dec;21(SP):12-30. doi: 10.12927/hcq.2018.25642.

Supporting Patient and Family Engagement for Healthcare Improvement: Reflections on "Engagement-Capable Environments" in Pan-Canadian Learning Collaboratives.

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Director of patient and citizen engagement and northern and Indigenous health, at the Canadian Foundation for Healthcare Improvement.
Professor at the Institute of Health Policy, Management and Evaluation at the University of Toronto and program lead in quality improvement and patient safety.
Vice president, programs, at the Canadian Foundation for Healthcare Improvement. She previously led the patient and citizen engagement portfolio at CFHI. Maria's patient-first perspective has evolved from her diverse roles and experiences within the health system and guides her work.
Retired psychotherapist. Motivated by the deaths of her husband and son, she is a patient/family advisor in the healthcare system, with the goal of improving care for critically ill and dying patients and their families.
Patient partner at the Canadian Foundation for Healthcare Improvement, has partnered with organizations at every level of healthcare as a patient advisor since 2011, after supporting her friend Bonnie through her cancer experience. She believes we are better together.


Although the involvement of patients in their care has been central to the concept of patient-centred care, patient engagement in the realms of health professional education, policy making, governance, research and healthcare improvement has been rapidly evolving in Canada in the past decade. The Canadian Foundation for Healthcare Improvement (CFHI) has supported healthcare organizations across Canada to meaningfully partner with patients in quality improvement and system redesign efforts. This article describes CFHI initiatives to enhance patient engagement efforts across Canada and the lessons learned in the context of "engagement-capable environments" and offers reflections for the future of patient engagement in Canada.

[Indexed for MEDLINE]

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