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Inform Health Soc Care. 2020 Jan;45(1):57-76. doi: 10.1080/17538157.2018.1550414. Epub 2018 Dec 13.

Design and implementation of the Competency Assessment Tool (CAT): user experience usability study.

Author information

1
Centre de recherche et d'intervention sur la réussite scolaire (CRIRES), Université Laval, Québec, Canada.
2
Centre de recherche sur les soins et services de première ligne, Université Laval, Québec, Canada.
3
Centre d'excellence sur le vieillissement de Québec (CEVQ), Université Laval, Québec, Canada.
4
Centre de recherche sur le Vieillissement de Sherbrooke, Université de Sherbrooke, Sherbrooke, Canada.
5
Centre interdisciplinaire de recherche en réadaptation et intégration sociale, Université du Québec à Trois-Rivières, Trois-Rivières, Canada.
6
Centre interdisciplinaire de recherche en réadaptation et intégration sociale, Université Laval, Québec, Canada.

Abstract

The decision on patients' competency to manage their affairs and take care of themselves requires a rigorous evaluation process and consistency among practice settings. Research indicates there is a lack of resources to guide healthcare and social service professionals in the interprofessional decision-making process that such an evaluation requires. A web-based tool, the Competency Assessment Tool (CAT), was designed to assist professionals in that process. The authors conducted a usability study with a beta version of the CAT. The objectives of this study were to: (1) explore what is needed to support its use in community-based and specialized settings; and (2) identify barriers to and facilitators of implementation. A major concern was the perceived onerous nature of the tool. Participants indicated a need for different versions of the tool, depending on the complexity of the evaluation. They want to be directed to areas in the tool based on their field of expertise and want adjustments to functionalities related to collaborative work. This study highlights the importance of the awareness of User Experience (UX) considerations at the outset of the design process, to limit the impact of required modifications and facilitate implementation in the workplace.

KEYWORDS:

CAT; Competency assessment; usability study; user experience; web-based tool

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