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Med Care. 2019 Feb;57(2):98-100. doi: 10.1097/MLR.0000000000001043.

Inpatients Sign On: An Opportunity to Engage Hospitalized Patients and Caregivers Using Inpatient Portals.

Author information

1
Department of Pediatrics, University of Wisconsin School of Medicine and Public Health.
2
Center for Quality and Productivity Improvement, University of Wisconsin-Madison, Madison, WI.

Abstract

BACKGROUND:

Inpatient portals are online patient portals linked to electronic health records that provide hospitalized patients and caregivers secure access to real-time clinical information and tools to enhance their communication with providers and hospital experience.

OBJECTIVE:

The main objective of this commentary was to provide a perspective that inpatient portals are innovative tools poised to engage patients and caregivers during hospitalization and, thus, enhance patient-centered care.

RESULTS:

Inpatient portals are desired by patients and caregivers and may contribute to improved recognition of their inpatient care team, knowledge of their treatment plan and overall inpatient experience. A sociotechnical systems approach is recommended to mitigate potential unintended consequences of inpatient portal use and support effective portal design, implementation and evaluation.

CONCLUSIONS:

This article highlights the potential of using inpatient portals to engage hospitalized patients and caregivers and proposes next steps to evaluate this emerging technology.

PMID:
30520834
PMCID:
PMC6331235
[Available on 2020-02-01]
DOI:
10.1097/MLR.0000000000001043
[Indexed for MEDLINE]

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