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Diagnosis (Berl). 2018 Nov 27;5(4):215-222. doi: 10.1515/dx-2018-0083.

Patient groups, clinicians and healthcare professionals agree - all test results need to be seen, understood and followed up.

Author information

1
Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
2
Australian Commission on Safety and Quality in Health Care, Sydney, Australia.
3
Health Consumers NSW, Sydney, NSW, Australia.
4
Men's Health Information and Resource Centre, Western Sydney University, Sydney, NSW, Australia.
5
NSW Health Pathology, NSW Government, Sydney, NSW, Australia.
6
Faculty of Medicine, University of New South Wales, Sydney, NSW, Australia.
7
Clinical Chemistry and Endocrinology, Prince of Wales Hospital, NSW Health Pathology, Sydney, NSW, Australia.
8
SydPath, St Vincent's Hospital, Sydney, NSW, Australia.
9
Michael Legg & Associates, Wollongong, NSW, Australia.
10
Faculty of Engineering and Information Science, University of Wollongong, Wollongong, NSW, Australia.
11
Australian Institute of Health Service Management, University of Tasmania, Sydney, NSW, Australia.

Abstract

Background Diagnostic testing provides integral information for the prevention, diagnosis, treatment and management of disease. Inadequate test result reporting and follow-up is a major risk to patient safety. Factors contributing to failure to follow-up test results include unclear delineation of responsibility about who is meant to act on a test result; poor coordination across different levels of care; and the absence of integrated health information systems for the efficient information communication. Methods A 2016 Australian Stakeholder Forum brought together over 30 representatives from 14 different consumer, clinical and management stakeholder organisations to discuss safe and effective test result communication, management and follow-up. Thematic analysis was conducted drawing on multimodal data collected in the form of observational fieldnotes and document artefacts produced by participants. Results The forum identified major challenges which pose immediate risks to patient safety. Participants recommended priorities for addressing issues relating to: (i) the governance of test result management processes; (ii) integration of health care processes through the utilisation of effective digital health solutions; and (iii) involving patients as key partners in the decision-making and care process. Conclusions Stakeholder groups diverged slightly in their priorities. Consumers highlighted the lack of patient involvement in the test result management process but were less concerned about standardisation of reports and critical result thresholds than pathologists. The forum foregrounded the need for a systems approach, capable of identifying and addressing interconnections and multiple factors that contribute to poor test result follow-up, with a strong emphasis on enhancing the contribution of patients.

KEYWORDS:

diagnostic error; pathology; patient safety; test result follow-up

PMID:
30332391
DOI:
10.1515/dx-2018-0083

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