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Transl Behav Med. 2018 May 23;8(3):522-525. doi: 10.1093/tbm/ibx086.

Information technologies that facilitate care coordination: provider and patient perspectives.

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Department of Epidemiology, Indiana University, Richard M. Fairbanks School of Public Health, Indianapolis, IN, USA.
Regenstrief Institute, Inc., Indianapolis, IN, USA.
Center for Health Information and Communication, Department of Veterans Affairs, Veterans Health Administration, Health Services Research and Development Service, IN, USA.
Department of Medicine, Indiana University School of Medicine, Indianapolis, IN, USA.


Health information technology is a core infrastructure for the chronic care model, integrated care, and other organized care delivery models. From the provider perspective, health information exchange (HIE) helps aggregate and share information about a patient or population from several sources. HIE technologies include direct messages, transfer of care, and event notification services. From the patient perspective, personal health records, secure messaging, text messages, and other mHealth applications may coordinate patients and providers. Patient-reported outcomes and social media technologies enable patients to share health information with many stakeholders, including providers, caregivers, and other patients. An information architecture that integrates personal health record and mHealth applications, with HIEs that combine the electronic health records of multiple healthcare systems will create a rich, dynamic ecosystem for patient collaboration.


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