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Healthc Pap. 2017 Oct;17(2):4-6. doi: 10.12927/hcpap.2017.25416.

Shaping the Future of Patient Experience Measurement in Canadian Healthcare.

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Associate Professor, Centre for Health Services and Policy Research, Program Head, Health Services and Outcomes, Centre for Health Evaluation & Outcome Sciences, School of Population and Public Health, Faculty of Medicine, University of British Columbia, Scholar, Michael Smith Foundation for Health Research, Vancouver, BC.


Patients' experiences with healthcare providers can be tumultuous and stressful. Focusing on what matters, the experience of care is important to improving patients' quality of life. In this issue's lead article, Kuluski and colleagues (2017) propose moving beyond setting-based patient experience measures. In doing so, the authors emphasize the importance of caregivers and the communities in which patients live in improving patients' and caregivers' care experiences. To achieve these aims, however, the authors demand a higher level of reflexivity from provinces' healthcare funders and providers.

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