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Int J Qual Health Care. 2018 Feb 1;30(1):65-74. doi: 10.1093/intqhc/mzx167.

Developing a set of indicators to monitor quality in ambulatory diabetes care using a modified Delphi panel process.

Author information

1
Women's College Hospital, 76 Grenville St, Toronto, Ontario M5S 1B2, Canada.
2
Department of Medicine, University of Toronto, Medical Sciences Building, 1 King's College Circle, Toronto, Ontario M5S 1A8, Canada.
3
Sunnybrook Health Sciences Centre, 2075 Bayview Ave, Toronto, Ontario M4N 3M5, Canada.
4
Centre for Effective Practice, 400 University Ave Suite 2100, Toronto, Ontario M5G 1S5, Canada.
5
University Health Network, 101 College St, Toronto, Ontario M5G 1L7, Canada.
6
St. Michael's Hospital, 30 Bond St, Toronto, Ontario M5B 1W8, Canada.

Abstract

Objective:

There is a large evidence to practice gap in diabetes care with limited performance assessments that capture the full spectrum of care delivery. Our study aimed to develop a set of ambulatory diabetes quality indicators across six domains (effectiveness, safety, patient-centered, timely, equitable and efficient) to provide a broad view of quality.

Design:

A modified Delphi panel process was conducted. Phase I involved compiling a list of indicators through literature review and generation of patient and healthcare provider-derived indicators through interviews and surveys, respectively. Phase II involved panelists rating indicators using the Agency for Healthcare Research and Quality measure attributes on 9-point Likert scale, attending a face-to-face meeting followed by re-rating, and final ranking.

Setting:

This study was conducted across five adult academic medical centers affiliated with the University of Toronto.

Participants:

A multi-disciplinary Delphi panel (n = 16) including patients was assembled.

Main Outcome measure:

For indicator advancement for ranking, ≥75% of panelists' responses in the top tertile (between 7 and 9) with a median composite score of ≥7 was required.

Results:

There were 202 indicators included in the Delphi panel process including 171 from a comprehensive literature review, 14 from patient interviews, and 17 from healthcare provider surveys. Following the first round, 40 indicators proceeded directly to ranking, while 162 indicators were re-rated and distilled down to 12 for ranking. In the final ranking round, the 52 indicators were reduced to 35 including 13 effective, 10 safe, 6 patient-centered, 1 equitable, 3 efficient and 2 timely indicators.

Conclusion:

Thirty-five selected indicators developed with broad stakeholder engagement can be used to monitor quality in diabetes care.

PMID:
29340632
DOI:
10.1093/intqhc/mzx167
[Indexed for MEDLINE]

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