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FP Essent. 2017 Dec;463:27-33.

Improving Patient Safety: Improving Communication.

Author information

1
The Family Medicine Center-Wilmington, 1400 N Washington Street 3rd Floor, Wilmington, Delaware 19801.
2
Sidney Kimmel Medical College - Thomas Jefferson University, 1025 Walnut St, Philadelphia, PA 19107.
3
The Family Medicine Center, 1401 Foulk Rd Suite 100B, Wilmington, Delaware 19803.

Abstract

Communication among physicians, staff, and patients is a critical element in patient safety. Effective communication skills can be taught and improved through training and awareness. The practice of family medicine allows for long-term relationships with patients, which affords opportunities for ongoing, high-quality communication. There are many barriers to effective communication, including patient factors, clinician factors, and system factors, but tools and strategies exist to address these barriers, improve communication, and engage patients in their care. Use of universal precautions for health literacy, appropriate medical interpreters, and shared decision-making are evidence-based tools that improve communication and increase patient safety.

PMID:
29210557
[Indexed for MEDLINE]

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