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BMC Complement Altern Med. 2017 Nov 15;17(1):490. doi: 10.1186/s12906-017-1996-5.

Integrative medicine primary care: assessing the practice model through patients' experiences.

Author information

1
University of Arizona Center for Integrative Medicine, College of Medicine, University of Arizona, Tucson, AZ, USA. crocker@email.arizona.edu.
2
Center for Health Outcomes & PharmacoEconomic Research (HOPE), College of Pharmacy, University of Arizona, Tucson, AZ, USA.
3
University of Arizona Center for Integrative Medicine, College of Medicine, University of Arizona, Tucson, AZ, USA.

Abstract

BACKGROUND:

The University of Arizona Integrative Health Center (UAIHC) was an innovative integrative medicine (IM) adult primary care clinic in Phoenix, Arizona. UAIHC used a hybrid payment model to deliver comprehensive healthcare that includes conventional and complementary medical treatments.

METHODS:

Fidelity measures were collected to evaluate how well the IM care delivery process matched ideals for IM. Patient experiences are presented here. Patients visiting UAIHC on 1 of 10 randomly selected days between September 2013 and February 2015 were surveyed. Patients were asked about their experience with: holistic care; promotion of health, self-care, and well-being; relationship and communication with practitioners; and overall satisfaction.

RESULTS:

Eighty-three patients completed surveys. Based on patient-reported experiences, UAIHC delivered IM care as defined by the practice model.

CONCLUSIONS:

Patients received holistic care, established positive caring relationships with providers who promoted their self-care and well-being, and reported high overall satisfaction with UAIHC.

PMID:
29141643
PMCID:
PMC5688715
DOI:
10.1186/s12906-017-1996-5
[Indexed for MEDLINE]
Free PMC Article

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