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Psicothema. 2017 Nov;29(4):508-513. doi: 10.7334/psicothema2016.396.

Impact of the Intensive Program of Emotional Intelligence (IPEI) on work supervisors.

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1
Universidad Complutense de Madrid.

Abstract

BACKGROUND:

This study aimed to evaluate the effect of the Intensive Program of Emotional Intelligence (IPEI; Fernández, 2016; Férreo, 2016) on middle managers’ emotional intelligence, as this variable may have a significant impact on personal satisfaction, task performance, and the work environment.

METHOD:

The intervention was applied to work team supervisors in a large call center, as it is an overlooked sector in this topic. Two-hundred and eighty-two supervisors from a Madrid-based, Spanish multinational (51.4% men and 48.6% women) participated in this study. Participants were assigned to the experimental group (n = 190) or the control group (n = 92) by availability, according to management decision. All supervisors filled in two questionnaires to evaluate the different components of intrapersonal emotional intelligence (i.e., attention, clarity, and repair; TMMS-24; Fernández-Berrocal, Extremera, & Ramos, 2004) and cognitive and affective empathy (i.e., perspective taking, emotion understanding, empathic joy, and personal distress; TECA; López-Pérez, Fernández, & Abad, 2008).

RESULTS:

The findings showed an increase in the studied variables for the experimental group.

CONCLUSIONS:

The results obtained support middle managers’ training in emotional competences through short, efficient, economic programs. Potential limitations and implications of the results are discussed.

PMID:
29048311
DOI:
10.7334/psicothema2016.396
[Indexed for MEDLINE]

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