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Patient Prefer Adherence. 2017 Aug 11;11:1381-1388. doi: 10.2147/PPA.S141562. eCollection 2017.

Satisfaction and expressed needs of pharmaceutical care services and challenges recognized by patients in South Korea.

Author information

1
Division of Life and Pharmaceutical Sciences Graduate School, Ewha Womans University, Seoul, Republic of Korea.
2
Department of Pharmacy, National Medical Center, Seoul, Republic of Korea.
3
College of Pharmacy, Dongduk Women's University, Seoul, Republic of Korea.
4
College of Pharmacy, Seoul National University, Seoul, Republic of Korea.
5
College of Pharmacy, Yeungnam University, Gyeongbuk, Republic of Korea.
6
College of Pharmacy, Pusan National University, Busan, Republic of Korea.
7
College of Pharmacy, Gachon University, Incheon, Republic of Korea.

Abstract

PURPOSE:

To assess the degree of satisfaction and expressed needs of pharmaceutical care services in patients with chronic diseases and explore the factors related to the needs from patients' perspectives for the further development of pharmaceutical care service models.

PATIENTS AND METHODS:

A cross-sectional survey of 220 patients (mean age ± SD: 61.3±13.1, male:female: 104:116) was conducted. The questionnaire was structured to measure patients' degree of satisfaction and expressed needs using a 5-point Likert scale. Additionally, preferred duration, methods of service delivery, and willingness to pay were surveyed. Responses were analyzed using an ordinal regression method to predict factors that were related to pharmaceutical care services.

RESULTS:

Sixty-seven patients had experienced pharmaceutical care services. Their satisfaction levels were high in all categories; however, there were no significant differences between categories. The levels of expressed needs were similar among categories without significant differences. The preferred delivery method was a face-to-face conversation combined with being provided with written information (53.2%). The preferred duration was ≤10 min (70.5%). About 48% of the patients showed willingness to pay for the service. Education level and region influenced patients' needs.

CONCLUSION:

The satisfaction and needs of pharmaceutical care services was very positive; however, noticing only a third of patients experienced pharmaceutical care services, this may indicate a lack of awareness and less appreciation of pharmacists by patients. Details concerning patients' awareness and the value of pharmaceutical care services require further investigation.

KEYWORDS:

needs; patient perspective; pharmaceutical care service; satisfaction

Conflict of interest statement

Disclosure The authors report no conflicts of interest in this work.

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