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Am J Pharm Educ. 2017 May;81(4):76. doi: 10.5688/ajpe81476.

Enhancing Student Communication Skills Through Arabic Language Competency and Simulated Patient Assessments.

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Ajman University of Science and Technology, College of Pharmacy and Health Science, Ajman, United Arab Emirates.
College of Pharmacy, Sharjah University, Sharjah, United Arab Emirates.


Objective. To assess student communication and patient management skill with introduction of Arabic and use of simulated patient assessments to a communication and counseling course. Design. Five, 3-hour tutorials (clinical skill laboratory) were added to the course covering: listening and empathic responding, non-verbal communications, interviewing skills, assertiveness, counseling in special situations: conflict, anger, worry or rushed situations, and professional decision making. Arabic content was introduced to the course to enhance Arabic communications and competence among students. Simulated patient assessment was used to evaluate student skills. Students' feedback about course changes was evaluated. Assessment. The course now covers a wider content and Arabic language. Students' scores were similar in the assessment and other assessments within the course and between Arabic and English groups. Students favorably rated the changes in the course and provided constructive feedback on content usefulness and adequacy. Conclusion. Expanding the course to include Arabic language and content and simulated patient assessments enhanced student communication skills.


assessment; communication skills; competence; language; simulated patient

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