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J Dermatolog Treat. 2017 Nov;28(7):647-651. doi: 10.1080/09546634.2017.1309348. Epub 2017 Apr 6.

Enhancing clinical communication in dermatologists: a personalized educational intervention.

Author information

1
a Department of Hygiene , School of Medicine, Aristotle University of Thessaloniki , Thessaloniki , Greece.
2
b School of Health Sciences, City University London , London , UK.
3
c LEO Pharma Hellas , Athens , Greece.
4
d Clinic of Social and Family Medicine , School of Medicine, University of Crete , Heraklion , Greece.

Abstract

OBJECTIVES:

Effective communication is a vital component of patient-centered consultations with favorable treatment outcomes. This study aimed in testing the effectiveness of a personalized, communication training program for dermatologists in their practices.

METHODS:

Fifteen dermatologists were offered the educational intervention NO.TE.S. (Non-Technical Skills). Depending on the dermatologists' needs, seven to nine sessions with a 60-min duration were performed, focusing on: patient-centered care, principles of Neurolinguistic Programming, a guide to the medical interview, principles of motivational interviewing and self-care. After the program's completion, participants completed anonymously an 18-item evaluation questionnaire.

RESULTS:

All 14 participants would suggest NO.TE.S to a colleague. According to the main themes identified, their participation led to (i) re-consideration of the physician-patient relationship, (ii) more conscious application of the patient-centered model, (iii) improvement in communication skills, (iv) awareness of medical interview guides, (v) increase in self-confidence, and (vi) techniques of self-care. Eleven physicians (78.6%) declared improvement in patients' satisfaction, 14 (100%) in their own satisfaction, seven (50%) in adherence to therapeutic plan and seven (50%) in treatment outcomes.

CONCLUSION:

The one-to-one coaching is a convenient and well-received personalized means of enhancing clinical communication in dermatologists, leading to more patient-centered medical encounters with better treatment outcomes.

KEYWORDS:

Clinical communication; communication skills; evaluation; intervention; patient-centered; training

PMID:
28322070
DOI:
10.1080/09546634.2017.1309348
[Indexed for MEDLINE]

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