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J Health Psychol. 2018 Nov;23(13):1720-1731. doi: 10.1177/1359105316669858. Epub 2016 Sep 28.

Listening to both sides: A qualitative comparison between patients with hepatitis C and their healthcare professionals' perceptions of the facilitators and barriers to hepatitis C treatment adherence and completion.

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1 The University of Sydney, Australia.
2 The University of New South Wales, Australia.


This qualitative study compares and contrasts the perspectives of healthcare professionals who treat hepatitis C with those of patients in treatment. Comparative analysis of semi-structured interviews with 20 healthcare professionals and 20 patients undergoing treatment for hepatitis C concluded that patients and healthcare professionals disagreed on the source of communication breakdowns, but both felt that individualised clinical information improved adherence. Stigma was recognised as a barrier to treatment adherence by both patients and healthcare professionals. Limitations of the healthcare system, such as patients receiving inconsistent information and long wait times, negatively impacted both patients and providers.


clinician and patient perspectives; hepatitis C virus; qualitative research; treatment adherence


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