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Hisp Health Care Int. 2016 Jun;14(2):73-80. doi: 10.1177/1540415316646097. Epub 2016 Apr 29.

Cutting Corners: Provider Perceptions of Interpretation Services and Factors Related to Use of an Ad Hoc Interpreter.

Author information

1
Clemson University, Clemson, SC, USA rmayo@clemson.edu.
2
Clemson University, Clemson, SC, USA.
3
Greenville Health System, Greenville, SC, USA.

Abstract

INTRODUCTION:

This study assessed health providers' perceptions of factors related to professional interpretation services and the association between these factors and the potential use of ad hoc interpreters.

METHOD:

Data were collected from a convenience sample of 150 health services providers at a large, regional health system in South Carolina.

RESULTS:

Providers rated "ability to communicate effectively during a clinical encounter" as paramount regarding the use of interpretation services. The most important factors related to the likely use of ad hoc interpreters (cutting corners) included locating a qualified interpreter, having to wait for a qualified interpreter, and technical difficulties regarding phone and video technology.

CONCLUSION:

Health care organizations may benefit from increasing staff awareness about patient safety and legal and regulatory risks involved with the use of ad hoc interpreters.

KEYWORDS:

communication barriers; health care disparities; health services accessibility; health services research; language

PMID:
27257220
DOI:
10.1177/1540415316646097
[Indexed for MEDLINE]

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