Format

Send to

Choose Destination
BMC Health Serv Res. 2016 Jan 19;16:19. doi: 10.1186/s12913-016-1266-0.

The impact of redesigning care processes on quality of care: a systematic review.

Author information

1
Department of Health Services Research, School for Public Health and Primary Care (CAPHRI), Maastricht University, Maastricht, The Netherlands. j.vanleijen@maastrichtuniversity.nl.
2
Department of Health Services Research, School for Public Health and Primary Care (CAPHRI), Maastricht University, Maastricht, The Netherlands.
3
Faculty of Health, Medicine and Life Sciences, Maastricht University, Maastricht, The Netherlands.
4
Saw Swee Hock School of Public Health, National University of Singapore, Singapore, Singapore.
5
Scientific Center of Care and Welfare (Tranzo), Tilburg University, Tilburg, The Netherlands.
6
Department of Family Medicine, Free University of Brussels, Brussels, Belgium.
7
Department of Otorhinolaryngology, Head and Neck Surgery, Maastricht University Medical Center, Maastricht, The Netherlands.

Abstract

BACKGROUND:

This literature review evaluates the current state of knowledge about the impact of process redesign on the quality of healthcare.

METHODS:

Pubmed, CINAHL, Web of Science and Business Premier Source were searched for relevant studies published in the last ten years [2004-2014]. To be included, studies had to be original research, published in English with a before-and-after study design, and be focused on changes in healthcare processes and quality of care. Studies that met the inclusion criteria were independently assessed for excellence in reporting by three reviewers using the SQUIRE checklist. Data was extracted using a framework developed for this review.

RESULTS:

Reporting adequacy varied across the studies. Process redesign interventions were diverse, and none of the studies described their effects on all dimensions of quality defined by the Institute of Medicine.

CONCLUSIONS:

The results of this systematic literature review suggests that process redesign interventions have positive effects on certain aspects of quality. However, the full impact cannot be determined on the basis of the literature. A wide range of outcome measures were used, and research methods were limited. This review demonstrates the need for further investigation of the impact of redesign interventions on the quality of healthcare.

PMID:
26782132
PMCID:
PMC4717535
DOI:
10.1186/s12913-016-1266-0
[Indexed for MEDLINE]
Free PMC Article

Supplemental Content

Full text links

Icon for BioMed Central Icon for PubMed Central
Loading ...
Support Center