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BMC Fam Pract. 2015 Nov 11;16:166. doi: 10.1186/s12875-015-0366-y.

How psychosocial factors affect well-being of practice assistants at work in general medical care?--a questionnaire survey.

Author information

1
Department of General Practice and Health Services Research, University Hospital of Heidelberg, Vosstr. 2, Building 37, Heidelberg, D - 69115, Germany. katja.goetz@med.uni-heidelberg.de.
2
Institute of Family Medicine, University Hospital Schleswig-Holstein, Campus Luebeck, Ratzeburger Allee 160, Luebeck, D - 23538, Germany. katja.goetz@med.uni-heidelberg.de.
3
Department of General Practice and Health Services Research, University Hospital of Heidelberg, Vosstr. 2, Building 37, Heidelberg, D - 69115, Germany. sarah.berger@med.uni-heidelberg.de.
4
Department of General Practice and Health Services Research, University Hospital of Heidelberg, Vosstr. 2, Building 37, Heidelberg, D - 69115, Germany. amina.Gavartina@gmx.de.
5
Department of General Practice and Health Services Research, University Hospital of Heidelberg, Vosstr. 2, Building 37, Heidelberg, D - 69115, Germany. stavria.zaroti@gmail.com.
6
Department of General Practice and Health Services Research, University Hospital of Heidelberg, Vosstr. 2, Building 37, Heidelberg, D - 69115, Germany. joachim.szecsenyi@med.uni-heidelberg.de.

Abstract

BACKGROUND:

Well-being at work is an important aspect of a workforce strategy. The aim of the study was to explore and evaluate psychosocial factors and health and work-related outcomes of practices assistants depending on their employment status in general medical practices.

METHODS:

This observational study was based on a questionnaire survey to evaluate psychosocial aspects at work in general medical practices. A standardized questionnaire was used, the Copenhagen Psychosocial Questionnaire (COPSOQ). Beside descriptive analyses linear regression analyses were performed for each health and work-related outcome scale of the COPSOQ.

RESULTS:

586 practice assistants out of 794 respondents (73.8 %) from 234 general medical practices completed the questionnaire. Practice assistants reported the highest scores for the psychosocial factor 'sense of community' (mean = 85.9) and the lower score for 'influence at work' (mean = 41.2). Moreover, practice assistants who worked part-time rated their psychosocial factors at work and health-related outcomes more positively than full-time employees. Furthermore, the two scales of health related outcomes 'burnout' and 'job satisfaction' showed strong associations between different psychosocial factors and socio-demographic variables.

CONCLUSIONS:

Psychosocial factors at work influence well-being at work and could be strong risk factors for poor health and work-related outcomes. Effective management of these issues could have an impact on the retention and recruitment of health care staff.

PMID:
26560752
PMCID:
PMC4642745
DOI:
10.1186/s12875-015-0366-y
[Indexed for MEDLINE]
Free PMC Article

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