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Health Serv Res. 2016 Jun;51(3):1120-34. doi: 10.1111/1475-6773.12357. Epub 2015 Sep 15.

Hospitals Known for Nursing Excellence Associated with Better Hospital Experience for Patients.

Author information

1
College of Nursing, New York University, New York, NY.
2
Center for Health Outcomes and Policy Research, University of Pennsylvania, Philadelphia, PA.

Abstract

OBJECTIVE:

To examine the relationship between Magnet recognition, an indicator of nursing excellence, and patients' experience with their hospitalization reported in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

DATA SOURCES:

This secondary analysis includes cross-sectional data from the 2010 HCAHPS survey, the American Hospital Association, and the American Nurses Credentialing Center.

STUDY DESIGN:

We conducted a retrospective observational study.

DATA COLLECTION:

Using common hospital identifiers, we created a matched set of 212 Magnet hospitals and 212 non-Magnet hospitals.

PRINCIPAL FINDINGS:

Patients in Magnet hospitals gave their hospitals higher overall ratings, were more likely to recommend their hospital, and reported more positive care experiences with nurse communication.

CONCLUSIONS:

Magnet recognition is associated with better patient care experiences, which may positively enhance reimbursement for hospitals.

KEYWORDS:

Nurses; hospitals; patient satisfaction; pay-for-performance

PMID:
26369862
PMCID:
PMC4874824
DOI:
10.1111/1475-6773.12357
[Indexed for MEDLINE]
Free PMC Article

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