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J Nurs Care Qual. 2016 Apr-Jun;31(2):115-23. doi: 10.1097/NCQ.0000000000000150.

Do Clinician Disruptive Behaviors Make an Unsafe Environment for Patients?

Author information

1
The Johns Hopkins Hospital, Baltimore, Maryland (Dr Dang); Ewha Womans University, College of Health Sciences, Division of Nursing Science, Seoul, South Korea (Dr Bae); Old Dominion University, School of Nursing, Norfolk, Virginia (Dr Karlowicz); and The University of Texas at Austin, School of Nursing, Austin (Dr Kim).

Abstract

The magnitude of negative consequences of clinician disruptive behaviors on patients and clinicians was examined using data collected from 1559 clinicians working at an urban academic medical center in the United States. For the impact of disruptive behavior on patient safety, psychological aggression as caused by disruptive behavior or incivility increased the likelihood of patient harm as well as job dissatisfaction and physical symptoms.

PMID:
26323048
DOI:
10.1097/NCQ.0000000000000150
[Indexed for MEDLINE]

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