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Development of Integrated Public Administration Custom Services in Hungary.

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Project Office for Development of Integrated Customer Services, Office of Public Administration and Justice, Hungary.


The paper is a case-study introducing a national project in Hungary establishing a countrywide public administration customer service system where accessibility was a key issue. Starting from the concept the paper describes the methods and organisational background how accessible design was integrated in the planning method and gives a feedback of site experiences.

[Indexed for MEDLINE]

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