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Med Care Res Rev. 2015 Oct;72(5):580-604. doi: 10.1177/1077558715588874. Epub 2015 Jun 2.

An Early Assessment of Accountable Care Organizations' Efforts to Engage Patients and Their Families.

Author information

1
University of California, Berkeley, CA, USA Center for Healthcare Organizational and Innovation Research, Berkeley, CA, USA shortell@berkeley.edu.
2
University of California, Berkeley, CA, USA Center for Healthcare Organizational and Innovation Research, Berkeley, CA, USA.
3
University of California, Berkeley, CA, USA.
4
Geisel School of Medicine, Dartmouth College, Lebanon, NH, USA The Dartmouth Institute for Health Policy and Clinical Practice, Lebanon, NH, USA.

Abstract

Accountable care organizations (ACOs) have incentives to meet quality and cost targets to share in any resulting savings. Achieving these goals will require ACOs to engage more actively with patients and their families. The extent to which ACOs do so is currently unknown. Using mixed methods, including a national survey, phone interviews, and site-visits, we examine the extent to which ACOs actively engage patients and their families, explore challenges involved, and consider approaches for dealing with those challenges. Results indicate that greater ACO use of patient activation and engagement (PAE) activities at the point-of-care may be related to positive perceptions among ACO leaders of the impact of PAE investments on ACO costs, quality, and outcomes of care. We identify a number of important practices associated with greater PAE, including high-level leadership commitment, goal-setting supported by adequate resources, extensive provider training, use of interdisciplinary care teams, and frequent monitoring and reporting on progress.

KEYWORDS:

accountable care organizations; mixed methods; patient activation; patient engagement; shared decision making

PMID:
26038349
PMCID:
PMC5347144
DOI:
10.1177/1077558715588874
[Indexed for MEDLINE]
Free PMC Article

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