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Hastings Cent Rep. 2015 May-Jun;45(3):43-51. doi: 10.1002/hast.453. Epub 2015 Mar 6.

Patient-satisfaction surveys on a scale of 0 to 10: improving health care, or leading it astray?

Abstract

Patient-satisfaction surveys can call attention to the importance of treating patients with dignity and respect, but good ratings depend more on manipulable patient perceptions than on good medicine. In fact, the pressure to get good ratings can lead to bad medicine.

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PMID:
25753653
DOI:
10.1002/hast.453
[Indexed for MEDLINE]

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