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Perm J. 2014 Summer;18(3):50-4. doi: 10.7812/TPP/13-160. Epub 2014 Jun 9.

Successful practices in the use of secure e-mail.

Author information

1
Director of Strategic Optimization for the Health Information Technology Transformation and Analytics Department for Kaiser Permanente in Oakland, CA. laura.w.johnson@kp.org.
2
Vice President of Health Information Technology Transformation and Analytics in National Quality for Kaiser Permanente in Oakland, CA. terhilda.garrido@kp.org.
3
Former Medical Director for the Internet Services Group of Kaiser Permanente in Oakland, CA. katethamina@live.com.
4
Medical Director for Quality for Group Health and a Primary Care Physician in Seattle, WA. handley.m@ghc.org.

Abstract

Physician use of secure e-mail with patients is anticipated to increase under Stage 2 Meaningful Use requirements, but little is known about how physicians can successfully incorporate it into daily work. We interviewed 27 "super user" physicians at Kaiser Permanente and Group Health who were identified by leaders as being technologically, operationally, and clinically adept and as having high levels of secure e-mail use with patients. They highly valued the use of secure e-mail with patients, despite concerns about a lack of adequate time to respond, and provided tips for using it successfully. They identified benefits that included better care and improved relationships with their patients.

PMID:
24937149
PMCID:
PMC4116265
DOI:
10.7812/TPP/13-160
[Indexed for MEDLINE]
Free PMC Article
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