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Inform Health Soc Care. 2015;40(3):254-66. doi: 10.3109/17538157.2014.908200. Epub 2014 Apr 30.

Patient activation and use of an electronic patient portal.

Author information

1
Department of Healthcare Policy and Research, Weill Cornell Medical College , New York, NY , USA .

Abstract

PRIMARY OBJECTIVE:

Electronic patient portals give patients access to personal medical data, potentially creating opportunities to improve knowledge, self-efficacy, and engagement in healthcare. The combination of knowledge, self-efficacy, and engagement has been termed activation. Our objective was to assess the relationship between patient activation and outpatient use of a patient portal.

RESEARCH DESIGN:

Survey.

METHODS AND PROCEDURES:

A telephone survey was conducted with 180 patients who had been given access to a portal, 113 of whom used it and 67 of whom did not. The validated patient activation measure (PAM) was administered along with questions about demographics and behaviors.

RESULTS:

Portal users were no different from nonusers in patient activation. Portal users did have higher education level and more frequent Internet use, and were more likely to have precisely 2 prescription medications than to have more or fewer.

CONCLUSION:

Patients who chose to use an electronic patient portal were not more highly activated than nonusers, although they were more educated and more likely to be Internet users.

KEYWORDS:

Consumer informatics; electronic health records; patient activation; patient engagement; personal health records; survey research

PMID:
24786648
DOI:
10.3109/17538157.2014.908200
[Indexed for MEDLINE]
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