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Ig Sanita Pubbl. 2014 Jan-Feb;70(1):29-40.

[Voluntary mediation in healthcare disputes: the experience of the "Fondazione IRCCS Istituto Nazionale dei Tumori" in Milan (Italy)].

[Article in Italian]

Author information

1
Ufficio di Sanità Pubblica, Dipartimento di Prevenzione Medico, ASL Bergamo (ex-membro del Gruppo di Ascolto e Mediazione, Fondazione IRCCS Istituto Nazionale dei Tumori, Milano).
2
Membro Gruppo di Ascolto e Mediazione, Fondazione IRCCS Istituto Nazionale dei Tumori, Milano.
3
Presidente, Associazione Me.Dia.Re.

Abstract

The "Fondazione IRCCS Istituto Nazionale dei Tumori" ( National Tumour Institute) in Milan (Italy) offers mediation services aimed at restoring communication between patients and healthcare professionals, when their relationship has been altered by a conflict during the diagnosis or treatment process. A method derived from transformative mediation is used. The purpose of mediation is not to examine clinical aspects, nor to identify who is right and who is wrong. Individual sessions are often sufficient to reduce litigation.

PMID:
24770363
[Indexed for MEDLINE]

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