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Am J Hosp Palliat Care. 2015 Jun;32(4):393-400. doi: 10.1177/1049909114524475. Epub 2014 Mar 4.

What consumers want to know about quality when choosing a hospice provider.

Author information

1
Center for Consumer Choice in Health Care, Altarum Institute, San Antonio, TX, USA paulbradleysmith@gmail.com.
2
Altarum Institute, Washington, DC, USA.
3
American Hospice Foundation, Washington, DC, USA.
4
Independent Consultant, Bethesda, MD, USA.
5
Altarum Institute, Washington, DC, USA dora.hunter@altarum.org.
6
Center for Elder Care and Advanced Illness, Altarum Institute, Washington, DC, USA.

Abstract

Despite the availability of endorsed quality measures and widespread usage of hospice, hospice quality data are rarely available to consumers. Moreover, little is known about how consumers prioritize extant measures. This study drew on focus group and survey data collected in 5 metropolitan areas. The study found that consumers reported the hospice quality indicators we tested were easy to understand. Participants placed top priority on measures related to pain and symptom management. Relative to consumers with hospice experience, consumers without previous experience tended to place less value on spiritual support for patients and caregivers, emotional support for caregivers, and after-hours availability. The National Quality Forum-approved measures resonate well with consumers. Consumers also appear to be ready for access to data on the quality of hospice providers.

KEYWORDS:

consumer; hospice; public reporting; quality

PMID:
24595322
DOI:
10.1177/1049909114524475
[Indexed for MEDLINE]
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