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J Hosp Med. 2013 Nov;8(11):609-14. doi: 10.1002/jhm.2090. Epub 2013 Oct 16.

Effectiveness of written hospitalist sign-outs in answering overnight inquiries.

Author information

1
Section of General Internal Medicine, Yale University School of Medicine, and Yale-New Haven Hospital Hospitalist Service, Yale-New Haven Hospital, New Haven, Connecticut.

Abstract

BACKGROUND:

Hospitalists are key providers of care to medical inpatients, and sign-out is an integral part of providing safe, high-quality inpatient care. There is little known about hospitalist-to-hospitalist sign-out.

OBJECTIVE:

To evaluate the quality of hospitalist/physician-extender sign-outs by assessing how well the sign-out prepares the night team for overnight events and to determine attributes of effective sign-out.

DESIGN:

Analysis of a written-only sign-out protocol on a nonteaching hospitalist service using prospective data collected by an attending physician survey during overnight shifts.

SETTING:

Yale-New Haven Hospital, a 966-bed, urban, academic medical center in New Haven, Connecticut with approximately 13,700 hospitalist discharges annually.

RESULTS:

We recorded 124 inquiries about 96 patients during 6 days of data collection in 2012. Hospitalists referenced the sign-out for 89 (74%) inquiries, and the sign-out was considered sufficient in isolation to respond to 27 (30%) of these inquiries. Hospitalists physically saw the patient for 14 (12%) of inquiries. Nurses were the originator for most inquiries (102 [82%]). The most common inquiry topics were medications (55 [45%]), plan of care (26 [21%]), and clinical changes (26 [21%]). Ninety-five (77%) inquiries were considered to be "somewhat" or "very" clinically important by the hospitalist.

CONCLUSIONS:

Overall, we found that attending hospitalists rely heavily on written sign-out to address overnight inquiries, but that those sign-outs are not reliably effective. Future work to better understand the roles of written and verbal components in sign-out is needed to help improve the safety of overnight care.

PMID:
24132945
PMCID:
PMC4023161
DOI:
10.1002/jhm.2090
[Indexed for MEDLINE]
Free PMC Article

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