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Pain Med. 2013 Jul;14(7):968. doi: 10.1111/pme.12170. Epub 2013 Jun 11.

Autonomy vs paternalism in the emergency department: the potential deleterious impact of patient satisfaction surveys.

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1
Division of Pain Medicine, Stanford University, Palo Alto, California, USA.

Abstract

Patient satisfaction surveys, such as Press Ganey, are flawed metrics for the emergency department setting and also in broader pain medicine. National experts discuss the pitfalls of applying such measures in pain care, and the potential unintended negative consequences to patients and providers alike. Evaluators, administrators, and payers are challenged to understand the limitations of Press Ganey and patient satisfactions in pain treatment, and the field is challenged to develop meaningful and valid metrics for best practices and competencies.

PMID:
23758676
PMCID:
PMC4803281
DOI:
10.1111/pme.12170
[Indexed for MEDLINE]
Free PMC Article
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